Freeze your NCTUE report (phone, power and utility accounts)
Phone, cable and utility companies check NCTUE before giving you service. A freeze blocks that for new accounts.
This is free. You don't need Free My ID to do it.
Printing this for someone? Press Ctrl+P (Cmd+P on a Mac).
- Cost
- Free to place, lift and remove.
- Time
- About 10 minutes online.
- Official site
- nctue.com
What to have ready
- Your Social Security number
- Date of birth
- Your current address
Step by step
- Open the NCTUE web address above and choose the consumer portal (nctueconsumerportal.com).
- Make an account and place the freeze.
- Phone option: call 1-866-349-5355.
- Mail option: Security Freeze, Exchange Service Center - NCTUE, P.O. Box 105561, Atlanta, GA 30348. Check with NCTUE what to include before you mail anything.
Opens nctue.com, the official website.
Good to know
- NCTUE says there are some exceptions to what a freeze blocks.
How to undo it
Use the same portal or phone number to lift or remove the freeze. The page does not say if you can do this by mail.
Sources
We checked these steps on November 7, 2026 against:
Companies change their pages often. If something looks different, follow what the official page says.
See all the free steps to protect yourself
Steps from the Free My ID checklists, version 2026.11.07.2 (CC BY-NC 4.0).